Last Updated on 2025 年 8 月 7 日 by 総合編集組
Eastar Jet FAQ Guide: Everything You Need to Know Before Flying
Eastar Jet, a popular low-cost carrier based in South Korea, offers affordable flights to domestic destinations like Jeju and international routes such as Taipei, Japan, and Bangkok. This comprehensive guide summarizes 20 frequently asked questions about Eastar Jet’s services, covering booking, luggage, check-in, cancellations, and special services. Designed for travelers seeking clear, practical information, this summary ensures you’re well-prepared for a seamless journey.
Booking and Ticketing
Eastar Jet’s booking process is straightforward but comes with specific policies. The customer service hotline, 1544-0080, operates daily from 9:00 AM to 6:00 PM, handling inquiries about reservations, changes, or cancellations. Online check-in is available for domestic flights (e.g., Gimpo to Jeju) from 24 hours to 35 minutes before departure, but international flights require counter check-in at least 90 minutes prior. A single booking can include up to 9 passengers, with infants (0-2 years) requiring an adult companion. Payments for round-trip tickets are processed separately for each leg, and seat selection incurs additional fees, with costs varying by seat location (e.g., window seats or extra legroom).
For cancellations or changes, fees depend on the ticket type and timing. Flexible fares may allow free changes, while budget tickets often incur higher penalties. Always review fare rules during booking to avoid surprises. Group bookings (10+ passengers) can be arranged via a dedicated line (070-8660-8000) for tailored quotes and assistance.
Luggage Policies
Luggage rules are a key concern for travelers. Economy budget tickets exclude free checked baggage, but you can pre-purchase 15 kg for approximately KRW 10,000 (domestic) or KRW 50,000 (international). Additional luggage can be bought in 5 kg increments, with fees like KRW 30,000 for Zone 1 to Zone 2 routes (e.g., Korea to Japan). Carry-on luggage is limited to 10 kg with dimensions not exceeding 115 cm (55 x 40 x 20 cm), plus one small personal item like a laptop bag. Failure to complete check-in and baggage drop-off on time (35 minutes for domestic, 90 minutes for international) may result in booking cancellation without notice.
If luggage is lost or damaged, report it immediately at the airport’s baggage claim desk. For issues discovered later, file a claim within 48 hours via the “Customer Voice” section on Eastar Jet’s website. Compensation follows international aviation standards, ensuring passenger rights are protected.
Cancellations and Refunds
Cancellations due to flight disruptions (e.g., delays or cancellations caused by the airline) are eligible for fee-free refundsor rebooking. Budget tickets canceled voluntarily may incur fees based on fare rules. Refunds via credit card typically take 7-10 business days, depending on the issuer. Pre-purchased baggage allowances unused during travel can be refunded if requested before departure. For flight cancellations, even post-departure, full refunds are available without penalties, but proactive cancellations may incur standard fees.
Services and Amenities
Eastar Jet operates domestic routes (Gimpo, Cheongju, Gunsan, Jeju) and international destinations like Tokyo, Osaka, Taipei, Da Nang, and Bangkok. The fleet primarily consists of Boeing 737-800 and 737 MAX 8 aircraft, known for reliability and efficiency. Passengers needing delay or cancellation certificates for insurance or work purposes can request them via the customer service hotline or website, typically issued within 3-5 business days.
Special services include wheelchair assistance, bookable 48 hours in advance, and accommodations for pregnant passengers. Those under 32 weeks pregnant require no documentation, but 32-36 weeks need a medical certificate issued within 7 days. Passengers over 37 weeks (or 33 weeks for multiple pregnancies) are not permitted to fly. Travelers with medical devices (e.g., oxygen machines) must provide documentation 7 days prior.
Less Common Questions
Tickets booked via third-party platforms (e.g., Interpark Tour) may not be viewable on Eastar Jet’s website due to separate reservation systems. Contact the original booking platform for assistance. Onboard Wi-Fi is currently unavailable, and additional services like seat upgrades or meals must be pre-purchased online. Eastar Jet’s loyalty program was discontinued in 2024, so mileage inquiries should be directed to partner airlines’ systems. For delays exceeding 2 hours (domestic) or 3 hours (international), passengers can claim compensation for meals, transport, or accommodation.
This guide ensures travelers have all the tools to navigate Eastar Jet’s policies, making your trip stress-free. For the latest updates, visit www.eastarjet.com.
