Last Updated on 2025 年 8 月 6 日 by 総合編集組
Eastar Jet: A Comprehensive Review of Performance and Passenger Experience (2020-2025)
Introduction: Understanding Eastar Jet’s Market Position
Eastar Jet, a prominent South Korean low-cost carrier, has carved a niche in the Asian aviation market by offering budget-friendly flights, particularly on routes connecting South Korea with Taiwan, Japan, and other regional destinations. Known for its competitive pricing, the airline targets cost-conscious travelers seeking efficient, no-frills travel options.
This detailed summary explores Eastar Jet’s operational journey, service quality, and passenger feedback over the past five years (2020-2025), with a focus on its post-recovery performance after a challenging pandemic-induced hiatus. Drawing from authoritative sources like Skytrax and real traveler reviews, this analysis aims to provide a balanced perspective for potential passengers.
Operational History: Resilience Through Crisis
Eastar Jet’s journey has been marked by significant challenges and remarkable recovery. In 2020, the airline faced severe financial difficulties due to the global pandemic, leading to a suspension of operations and entry into court-administered receivership in February 2021. Ownership changes followed, with South Korean private equity firm VIG Partners acquiring full control in January 2023, injecting 110 billion KRW to stabilize the airline’s finances and reduce its debt ratio to 150%.
By February 2023, Eastar Jet regained its Air Operator Certificate (AOC) from South Korea’s Ministry of Land, Infrastructure and Transport, enabling a swift return to operations. The airline resumed domestic flights, such as Gimpo to Jeju, in March 2023, followed by its first international route—Taipei Songshan to Seoul Gimpo—in September 2023. This strategic focus on high-demand markets like Taiwan underscores Eastar Jet’s recovery approach, prioritizing routes with strong travel demand to rebuild cash flow and market presence.
Fleet and Route Expansion: Ambitious Growth Plans
As of July 2025, Eastar Jet operates a fleet of 15 aircraft, comprising 5 Boeing 737 MAX 8s and 10 Boeing 737-800s. The introduction of the newer MAX 8 model reflects the airline’s commitment to modernizing its fleet, potentially offering improved fuel efficiency and passenger comfort. The company plans to expand to 20 aircraft by the end of 2025 and 27 by 2026, signaling robust growth ambitions.
Eastar Jet currently serves 5 domestic and 19 international destinations across 7 countries, including Taiwan, Japan, China, Thailand, and Vietnam. Key Taiwan-South Korea routes include Taipei Songshan to Seoul Gimpo, Taoyuan to Incheon, Cheongju, Jeju, and Busan. Future plans include new routes to Tokyo, Bangkok, Hong Kong, and other Asian cities, enhancing its regional footprint. While this expansion promises more flight options and competitive fares, it may strain crew training and maintenance schedules, potentially impacting service reliability.
Skytrax Evaluation: Strengths and Areas for Improvement
In 2025, Eastar Jet was named South Korea’s Best Low-Cost Airline by Skytrax, a prestigious recognition that highlights its recovery and competitive edge in the regional market. However, its three-star rating indicates “satisfactory” performance, meeting industry-average standards but falling short of the “excellent” four-star level due to inconsistencies in service delivery. Skytrax praises Eastar Jet’s cabin cleanliness and seat comfort, noting that its Boeing 737 fleet offers a “better-than-average” experience for a low-cost carrier. In-flight dining, primarily Korean and Asian-style options, is deemed satisfactory, though all food and beverages require purchase.
Some aircraft offer WiFi streaming entertainment, but amenities remain basic. Ground and cabin crew are efficient, yet passenger interactions lack warmth, with Skytrax suggesting that minor improvements in staff engagement could elevate the airline to a four-star rating. This duality—regional excellence with global room for growth—offers travelers a reliable yet no-frills experience.
Passenger Feedback: Balancing Value and Expectations
Traveler reviews from platforms like Skytrax, Reddit, and Holiday Landmark provide a nuanced view of Eastar Jet’s post-relaunch performance.
The airline’s primary strength is its unbeatable pricing, with fares like Taipei to Seoul starting at NT$999, making it a top choice for budget travelers. Passengers appreciate occasional perks, such as complimentary water or instant noodles, which are rare in the low-cost sector. Cabin cleanliness and seat condition receive consistent praise, though legroom is limited for taller passengers. Punctuality is generally reliable, particularly on domestic routes, but international flights may face minor delays due to air traffic or customs processes. A notable 2025 incident on the Seoul Gimpo to Busan route (ZE296) involved significant delays, highlighting occasional operational hiccups.
Booking and check-in processes are efficient, with a user-friendly website, though non-Korean speakers report issues with inconsistent English translations. Baggage policies are a point of contention, as base fares exclude checked luggage, and some travelers have faced unexpected fees at the gate despite pre-confirmed allowances. Customer service, while efficient, lacks empathy, with past complaints about difficult refunds and unresponsive support during the pandemic era. Recent feedback suggests improvements, but challenges remain in handling complex issues. These insights emphasize the importance of clear expectations and thorough preparation when flying with Eastar Jet.
Conclusion and Recommendations
Eastar Jet is an excellent option for budget-conscious travelers, particularly those flying short-haul routes between Taiwan and South Korea or within South Korea. Its competitive fares, clean cabins, and reliable domestic performance make it a strong choice for cost-sensitive passengers willing to forgo premium services. However, travelers should anticipate potential delays, carefully review baggage policies, and allow extra time for connections. The airline’s ongoing expansion and Skytrax recognition signal a promising future, but improvements in customer service and operational consistency are needed to achieve its goal of becoming Asia’s most trusted low-cost carrier. By managing expectations and preparing for additional fees, passengers can enjoy a cost-effective and satisfactory travel experience with Eastar Jet.
